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FAQs

    Do you Price match ?

    The price we charge is based on our cost, We have made every effort to offer the fairest price we can. In most cases we do have the best delivered price. If you do see the same Premium (= top-quality)  brand offered at a lower delivered price, Please send an email with a link to the lower price and we will reply. Depending on the parts you are interested in and your location we may be able to adjust our pricing to win your Business. Please include all the part numbers you would like and your shipping zip code.

    Do I have to pay Sales Tax?

    Residents of Illinois will be charged 8.25% sales tax

    Is hardware included?

    All trailer hitches will come with complete hardware and instructions.

    Can I call to check stock?

    As one of the largest dealers of Hidden Hitch Products we most likely do have your trailer hitch in stock, However We can only guarantee an item is in stock by processing an order, If Hitchmart is aware that an item is on backorder It will be noted next to the Add to cart button. 99.9% Of all items ordered are in stock, Therefore Please assume the item is in stock unless otherwise noted. If any part of the order will not ship Hitchmart will notify you by phone or email within a couple hours of your order.

    Who is Hidden Hitch?

    Hidden Hitch has been manufacturing a full line of quality hitches and towing accessories since 1968. Six strategically placed warehouses across North America, enables Hidden Hitch to provide just-in-time delivery of its' towing products. The company prides itself as a first-to-the-market manufacturer of hitches for new vehicles. Hidden Hitch is a leader in producing innovative products for our customers.

    • 1984: Introduced first round tube style hitch
    • 1988: Introduced first hitch mounted bike carrier
    • 1991: Introduced first Class I hitch with removable drawbar
    • 1993: First hitch company to offer electrical brackets on Class III-V Hitches
    • 1995: Hidden Hitch paint passed 500 Hr. salt spray tests
    • 1999: Produced revolutionary new 5th Wheel hitch with patented ''puzzle lock'' jaw design
    • 2001: Innovative head design for Weight Distribution kits
    • 2002: Custom 5th Wheel Rail Kits introduced to make installation easier
    • 2003: Introduced round tube style Slider

    Hidden Hitch has always been committed to delivering products and services of the highest quality. In 1997, Hidden Hitch became the first trailer hitch manufacturer to have a quality system registered to QS 9000-1998 and ISO 9001-1994. QS 9000 is a quality system developed by the Big Three automakers. Each year we are audited to uphold these standards.

    Hidden Hitch is dedicated to ensuring the safety of our products. We test all of our products to exceed V-5/CSA standards in our world class test facility. In 1999 our lab became ISO/IEC SAE guide 25 accredited. It is a high-tech facility that simulates real life conditions over expected product life cycles.

    What if I refuse a shipment?

    Once an Item is shipped we do incur Shipping Fee's. If an item is Refused for any reason (Unless Instructed By Hitchmart) These fee's will be passed on to the customer who Refused the Shipment.

    How long does it take to receive my order?

    Delivery takes 1-5 business days, You can look at the shipping map at the shipping policies link.

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CCD Trailer Hitches ''HitchMart'' is located at 3238 W State Street, Rockford, IL 61102. We are a wholesale facility that specializes in after market automotive and truck accessories.

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